PRE-BOOKING
1. What is the best way to reserve an apartment?1.
You'll always get our lowest prices when you book online direct with us. To make a booking, simply select ‘Booking’ from the main page. From this page, you'll be able to check the availability of our apartments. Make your selection, enter the dates you'd like to stay, number of guests and select submit. We'll then show you all of the possibilities available to you for those dates. If you’re not sure which apartment is right for you, simply send us an email at [email protected] with additional detail and we will help you decide what might best fit your needs.
2. Is there a minimum length requirement for the stay?
A minimum stay of 2 days is required.
3. What’s the earliest I can have access to the apartment?
Your room will be ready from 4pm on the day you're due to arrive. We try to accommodate earlier arrivals if possible, but this is not guaranteed.
4. What payment options are available to me?
Credit Card, Wire Transfer, Cash
5. What is your cancellation policy?
All cancellations must be made 1 week in advance. Any cancellations happening in less than1 week in advance will be charged the full stay. During any conference period, the cancellation is 90 days prior to the start for a 100% refund and 60 days in advance for a 50% refund.
6. What amenities does your apartment have available?
All apartments come equipped with Wi-Fi, television, toasters, hair dryers, kettles, cooking utensils, dishes, sheets, towels, bottle openers, basic necessities such as toilet paper, etc.
7. Is a deposit required to book the apartment?
Yes, every apartment will require a different deposit based on size, location, etc. Please review the deposit requirement prior to booking. Deposits will be returned after the inspection during check-out.
8. How can I make a special request for my stay?
If special requests are needed, please email [email protected]
9. How and when does payment take place?
Payment will be required at the time of booking.
10. Do you accept pets?
No, we do not accept pets at this time.
11. Do I have to give you my payment card details to confirm my booking?
We'll need your card details to guarantee your booking. But don't worry - all details are stored securely and we won't charge you for cancellations providing they're made 1 week prior to the day you're due to arrive. (for conferences, see cancellation policy) Please note: we normally only ask for your payment card details so that we can guarantee your booking, you will be asked to pay for your stay on arrival and may pay with a different card if you wish. Cancellations made after 1pm will result in the full amount per apartment for the first night only being charged to your card.
BOOKING
1. At what time do I have to arrive to pick-up the keys?
The keys will be available any time after 4pm on the day of your arrival. If you need the ability to pick-up the keys outside of normal business hours, we will arrange for them to be left at a convenient location. Please email [email protected] to ensure all necessary arrangements are made 2 days prior to your arrival date. Any requests made less than 2 days prior to arrival will be accommodated if possible.
2. Can I check that my booking has been made?
3. My arrival time has changed, what should I do?